FAQS
Order Related
Q1: How long does it take for my order to ship after I place it?
A: Generally, orders will be shipped within 1-3 business days.
Q2: Can I cancel or modify my order after placing it?
A: Once an order is submitted, it will be processed as soon as possible. Cancellation or modification is not currently supported. If you need to make changes, please contact customer service for assistance as soon as possible.
Logistics and Delivery
Q3: Do you offer free shipping?
A: Yes, we offer free standard shipping worldwide.
Q4: How long will it take to receive my goods?
A: Delivery time varies by region, generally 7-15 business days.
Q5: How do I track my shipment?
A: After shipment, you will receive an email with a tracking number, which you can use to check the delivery status in real time.
Product Related
Q6: How do I choose a size?
A: Each product page provides a detailed size chart (Size Guide). We recommend choosing a size based on your height, weight, and bust, waist, and hip measurements. If you are unsure, please contact customer service for recommendations.
Q7: Is sportswear suitable for summer wear?
A: Our products use breathable, quick-drying, and stretchy fabrics, specially designed for summer sports, effectively wicking away sweat and keeping you dry and comfortable.
Returns and Refunds
Q8: Can I return items?
A: We support returns within 30 days of receipt, provided the item is unworn and unwashed.
Q9: How long does a refund take?
A: After return approval, refunds are usually processed within 3-7 business days, depending on the payment method.
Payment Related
Q10: What payment methods do you support?
A: We support Visa and Mastercard as payment methods.
Other Questions
Q11: Will there be color differences in the product?
A: Due to differences in display on different devices, there may be slight color differences. Please refer to the actual product.
Q12: What should I do if I receive a defective product?
A: If you receive a damaged or incorrect product, please contact customer service within 48 hours and provide photos. We will process your request as soon as possible.
Contact Us
For any further questions, please feel free to contact customer service at inspector@niushipo.com. We will assist you within 24 hours.
Thank you for your support and we wish you a pleasant shopping experience!